FAQ

Q: How much does a cPanel/Windows license cost?
A: CentOS 6/7 (latest) is free of charge
Ubuntu 14.04/16.04 is free of charge
Debian 7/8 is free of charge
XenServer 6/7 is free of charge
Windows Server 2008/2012 Standard 1-2 CPU is $29.99 USD
Windows Server 2008/2012 Datacenter 1-2 CPU is $139.99 USD
MS SQL Server 2008 R2 is $15.00 USD
cPanel & WHM VPS is $20.00 USD
cPanel & WHM Dedicated is $45.00 USD
Cannot find a license you need? We will be glad to help you install any software that you already have a license for.

Q: Where is your datacenter located?
A: All of our servers are located at the Immedion mission-critical datacenter in Asheville, North Carolina, USA and at the Continuum high-availability datacenter in Chicago, Illinois, USA.

Q: How much does an additional IP cost?
A: We offer 5 IPv4 addresses for free and any additional IPv4 will cost $1 per IP, per month.

Q: Do you provide a server management option?
A: We provide both fully managed and self-managed options. For the fully managed option please contact our sales team. With our self-managed service, OS installation and physical condition maintenance are free of charge. If you want to re-install and configure the OS and other applications your system administrators will be responsible for those. Nonetheless, our technical experts are always available to offer assistance at $40 per hour, provided by 15-minute time intervals.

Q: What is your typical setup time?
A: We guarantee that all servers ordered in their default configuration with latest stable CentOS will be delivered within 8 business hours. Custom configurations may take longer, depending on availability of hardware.

Q: What is your test IP address?
A: Feel free to use test-avl01.alnitech.com for the Immedion facility in Asheville, NC, and test-lbd01.alnitech.com for the Continuum facility in Chicago, IL.

Q: Do you have a money-back guarantee and how does it work?
A: We have a 21-day money-back guarantee. If you happen to change your mind, just let us know and we will refund your purchase. However, we will appreciate your constructive feedback.

Q: Do you have a network uptime warranty?
A: Yes, we do. Our network will be available 99.95% of the time per year.

Q: What is DRAC and Why do I need it?
A: Please refer our knowledgebase article for a detailed answer.

Q: What does “Proactive monitoring” mean?
A: Please read our knowledgebase article for a detailed answer.